Frequently asked questions

How can I ask a question about my order?

Please use our Contact page for questions about your order.

Where can I find available dishes?

Browse our Menu and Order Online pages for available options.

How does delivery work?

We deliver via Uber. Our website shows $0 for delivery fees — please note this is a system limitation and delivery is NOT free. After your order is placed, we will arrange your Uber delivery and send you a receipt for the delivery fee to be paid separately.


TERMS & CONDITIONS

PLEASE READ BEFORE SELECTING UBER COURIER DELIVERY.

  • Uber Courier is a third-party delivery service selected for the customer’s convenience.
  • Once your order has been verified and handed over to the Uber driver, TeesKitchen is no longer responsible for delays, damages, missing items, or delivery issues that occur during transit.
  • Customers are responsible for ensuring someone is available to receive the order at the delivery address.
  • Please inspect your order immediately upon delivery. Any concerns must be reported within 30 minutes of delivery.
  • Delivery fees are non-refundable once the Uber courier has been dispatched.
  • NO REFUNDS will be issued for orders that have been correctly prepared, verified, and released to the Uber driver. Any claims related to loss, damage, or delivery issues during transit must be made directly through Uber, in accordance with Uber’s policies.

The customer assumes all risk associated with third-party courier delivery once the order has been released to the Uber driver.

By placing an order for Uber delivery, you acknowledge and agree to these terms and conditions.